Thank you for choosing Copper Canvas Studios. I appreciate your trust in my products and am committed to ensuring your satisfaction with every purchase. Please take a moment to familiarize yourself with my return policy, which covers clothing, accessories, and jewelry.

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Clothing and Accessories:

• Timeframe: You have 14 days from the date of receipt to return clothing and accessories.

• Condition: Please ensure that items are in their original condition, unworn, and with all tags attached.

• Exclusions: Certain items are non-exchangeable, non-returnable, and non-refundable due to final clearance and hygiene concerns.

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Jewelry:

• Timeframe: You have 30 days from the date of receipt to return jewelry.

• Condition: Jewelry must be in its original condition. 

• Exclusions: Engraved or customized jewelry items are non-returnable unless there is a manufacturing defect or an error on our part.

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Return Process:

1. Verification: Double-check the item(s) for correct size, color, fragrance, expiry, etc., upon receipt.

2. Initiating a Return: If you wish to return an item within the specified timeframe, please contact me at coppercstudios@yahoo.com to initiate the return process.

3. Email Details: In your email, provide details on why the product did not meet your needs.

4. Store Credit or Discount: Depending on the circumstances, I may offer store credit or a discount on your next purchase. I will also determine eligibility following a discussion or upon receiving the merchandise.

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Important Notes:

• I take pictures of each item before shipping to ensure transparency and accuracy.

• I reserve the right to refuse returns that do not meet the above conditions.

• Return *shipping costs are the responsibility of the customer, except in the case of a manufacturing defect or an error on my part.

• Please pack items **securely to prevent damage during return shipping.

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*It is important to note that shipping costs are non-refundable. In the event that the value of the item you are returning exceeds $80, I strongly recommend utilizing a trackable shipping service or acquiring shipping insurance. This precautionary measure ensures that your return is traceable and safeguarded against potential loss during transit.

Kindly be aware that I cannot guarantee the receipt of your returned item without proper tracking or insurance. I regret to inform you that I will not be held responsible for items lost in shipping if insurance or tracking services are not employed.

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**Please be advised that in the event that items are not appropriately and securely packed, leading to damage (or excessive damage), the eligibility for a refund may be compromised. It is imperative that customers exercise due diligence in ensuring that the items are packed securely to prevent any potential damage during the return process. I appreciate your understanding and cooperation in adhering to the packaging guidelines to facilitate a smooth return process and safeguard your refund eligibility.

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Contact:

For return inquiries or assistance, please email me at coppercstudios@yahoo.com.

I appreciate your understanding and cooperation. Thank you for choosing Copper Canvas Studios! I look forward to providing you with an exceptional shopping experience.

 

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Best Regards,

Copper Canvas Studios